HELPING AN HR TEAM GO FROM GOOD TO GREAT IN HEALTH CARE

PROBLEM

The CHRO for a large health care provider had built a loyal following among her staff but was not demonstrating to her peers how the HR function was adding value.

SOLUTION

She administered the Team Assessment Survey II to her direct reports, and the feedback indicated the HR function had ill-defined, overly vague goals and was not meeting customers’ needs.

The HR leadership team used The Rocket Model framework to:

  • get alignment around the situation facing the HR function
  • build a team scorecard consisting of meaningful, measurable, and benchmarked HR goals
  • build action plans to achieve the goals
  • run monthly scorecard review meetings to check progress and adjust plans.

OUTCOME

The team scorecard was used as a communication vehicle to help doctors, nurses, technicians, and the rest of the HR staff understand how the function was contributing to the organization’s goals.

As a result, key stakeholders had a much clearer view of the activities and value of HR within their organization.